Network Overview

IDM’s data centers are among the best-connected hosting facilities in the world. Our customers get the fastest access possible to their content and applications 24/7/365.

IDM’s data centers have multiple network connections to different Internet backbones, allowing data to be distributed though many sources - meaning that our network is not dependent upon any single Internet backbone.

Facilities

IDM web servers are located in two state of the art datacenter facilities situated in Dallas, Texas. Both facilities offer complete redundancy in power, HVAC, fire suppression, network connectivity, and security.

Both facilities sit atop multiple power grids driven by TXU electric, both facilities have multiple Liebert and PowerWare UPS battery backup power, and both facilities have onsite permanent generator power. Our HVAC systems are a combination of glycol, chilled water, and condenser units by Liebert and Data Aire to provide redundancy in cooling coupled with 6 managed backbone providers. Twelve more third party backbone providers are available in the building via cross connect.

Fire suppression includes a pre-action dry pipe system in both facilities including VESDA (very early smoke detection apparatus) along with over 600 smoke detectors. Security is also concern so all facilities are key card access with CCTV for maximum security. The goal is to provide maximum redundancy in every facet of the datacenter environment to facilitate 100% uptime for our web hosting clients.

Network Infrastructure

The internal network architecture is a complete Cisco product and is a Cisco Certified Network. We utilize Cisco 7500 and 7200 routers as border routers, Cisco 6500 series switches in our distribution layer, Cisco 6500 and 5500 switches in our aggregation layers, and Cisco 3500 and 2900 series switches at the customer layer. The network is fully meshed and redundant with 6 backbone providers. The current network consists of ATT (OC3), UUNet (OC3), InterNap (2x100Mbps), Qwest (1Gbps), and Cogent Communications (5x100Mbps).

Monitoring

All customer equipment and datacenter infrastructure is monitored at all times. The IPAlert system monitors up to 16 different services over a private or public IP network without a client install. The premium IPAlert system also includes a client based monitoring application that will allow us to drill down and monitor all internal server services such as ram usage, CPU usage, applications, services, and internal temperature.

All internal datacenter infrastructure is also monitored through a commercial software application called Datatrax©. Datatrax allows the NOC technicians to monitor electrical, UPS, HVAC, and generator systems from their desktops. This information is key in controlling the datacenter environmentals and to make certain all equipment is housed in the most favorable conditions.